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+852-2592-5378

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For repair enquiry, please provide the information listed below:

Product's model number label

The product comes with a label with AmericanTourister® logo, there is a serial number at the back of the label

(Max. 2 photos of PNG, JPEG, JPG image within 5 MB)

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Please provide photo

Proof of purchase

(e.g. Invoice, delivery note, order email etc)

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Warranty card

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Photo of the damage(s)

(Max. 3 photos of PNG, JPEG, JPG image within 5 MB)

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Contact information

We welcome your questions and comments.

Telephone

+852 25925378

Email

For general and repair issues, please contact us at contact.hk@americantourister.com

We are currently experiencing higher than average volumes and we apologise for the incovenience and we will endeavour to respond as soon as we possibly can.

Business inquiry

If you have a B2B request, please fill in the form. A American Tourister sales representative will contact you to learn more about your company and how American Tourister can help you.

Please send E-mail to business.enquiryhk@samsonite.com

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For repair enquiry, please provide the information listed below:

Contact information

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Business inquiry